About the role:

Our Business Direct & Small Business Bankers proactively manage sales and service requirements for retail branch business customers. Passionate about small businesses, you will partner with local business to support their growth and financial sustainability via the implementation of comprehensive banking solutions.

Responsibilities include:

Experienced in branch or small business lending, you will assess economic value and risk potential of new business. Equipped with your personal lending authority, you’ll approve lending and submit justified lending proposals outside your authority.

In partnership with the Branch Manager, you will coach staff to identify business opportunities and empower them to deliver superior customer service by running regular sales focus sessions. You’ll also oversee customer satisfaction indicators and be accountable for the growth and retention of business sales. The acquisition of new customers and growth to the business portfolio is key to be successful in this role.

With sales and relationship management expertise, you’re a passionate advocate of exceptional customer service. Adept at promoting and selling bank products and services, you display integrity, a passion for business banking and clear, persuasive communication. Ambitious and accountable, you thrive on pressure and love to learn. Knowledge of lending and your strong skills in acquiring new business for continued growth within the portfolio will set you apart from other candidates.

In return, we will support your talent and provide you with the training and tools you need to fulfil your future career aspirations. As part of our dynamic and high-performing Business Direct and Small Business team, you’ll be sure to realise your full potential!


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For more than 150 years, we’ve been helping our customers with their money. Today, we have more than 35,000 people serving 10 million customers at more than 800 locations in Australia, New Zealand and around the world. We have built our business on understanding our customers and supporting them. We aim to take the hard work out of banking. As Australia’s largest business bank, we work with small, medium and large businesses to help them start, run and grow. We fund some of the most important infrastructure in our communities – including schools, hospitals and roads. And we do it in a way that’s responsible, inclusive and innovative.
  • Company Phone 61 3 8641 9886
  • City Brisbane
  • State Queensland
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