A requirement has arisen for a Change Manager at one of our Government clients, who will be responsible for ensuring that the aims of ICT Service Continuity are met and that the ICT Service continuity strategy, processes, plans and procedures are developed and maintained.
Our client is a high profile government agency that is delivering a large scale, IT service management transformational program.
Participation in the Change Review Group and convening the Change Advisory Board (CAB)
Coordinate changes through all stages of the development lifecycle
Manage and approve low level risk change impact upon production systems and processes.
Ensure all medium and high risk changes are advised to Review by agreed timeframes
Review and agree risk assessment and change priorities and manages procedures and policies for changes
Continuous Improvement – Identify and implement change management initiatives including the application of process evaluation tools, service level monitoring and process engineering initiatives.
Conduct assessment of all changes and ensure appropriate stakeholders are engaged in the change approval process.
Ensures appropriate communications is made to stakeholders, customers and management
Maintain change documentation (policies, procedures, templates etc)
Participation in on-call after-hours major incident management roster and at times, act as secondary for the major incident management during business hours
Prioritise changes based mapping dependencies underpinning CMDB CI's or create alternatives to ensure prioritises are maintained.
Convene the Change Advisory Board (CAB) meetings and Emergency CAB (ECAB)
Minimum of 5 years experience in scoping and managing the change management aspects of large scale projects/programs
Experience in operational management of change management in a large, complex commercial ICT environment
Experience in specific Change tool sets
Knowledge of ITSM tools – ServiceNow an advantage
Excellent knowledge of ITIL based Change Management process
Good knowledge of ICT infrastructure, operating systems and software
Excellent interpersonal, communication and negotiation skills
Strong skills in developing and interpreting technical documentation.
Experience with Information Technology Infrastructure Library (ITIL) guidelines and Configuration and Release Management processes.