Based in the Geelong CBD, this State Government agency is committed to quality customer service for its clients, and the wider community.

The Roles:

We require multiple Customer Service Officers to provide phone support services to clients. You'll get to work in a fantastic, friendly, supportive environment, with an employer of choice!


As the first contact in supporting Victorians, deliver high quality customer service in an empathetic, professional and efficient manner
Within prescribed delegations, exercise strong judgement and decision making to provide first call resolution regarding claims queries
Demonstrate highly developed communication skills to effectively communicate to a breadth of client groups including families and individuals, clients with acquired brain injuries, mental health, hearing, sight or mobility issues in order to respond to their priorities and concerns
Liaise directly with all areas of the business regarding claims information including media, marketing, research, claims, legal and accounts to resolve a client's query
Complete administrative tasks associated with phone queries and generate and send direct correspondence to clients and providers when required

Non-negotiable requirements:

The ability to work a 7.6 hour day between the hours of 8.30am – 5.30pm, Monday to Friday
Demonstrated experience delivering high level customer service, ideally within a similar environment as outlined above
Superior communication skills
The ability to commit to working through to June 2018

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