Delivery of effective IT support and exceptional customer service to the organisations global workforce. The main focuses of this role will be to build business through collaboration and deliver client value through smart solutions.

Client Details

My client delivers technical excellence to manage complex issues for their global clients. They provide value throughout the asset lifecycle in property infrastructure, energy, transport and resource sectors.


Take ownership of regions issues, escalating issues when necessary
Install organisations standard operating environment hardware
Manage user accounts
Resolve technical issues for desktop and shared IT services, software, server and server room hardware (printers, communication technologies, network devices & systems)
Manage anti-spyware, anti-virus, anti-SPAM initiatives
Identify risks/issues within the business and contribute to continual system, security and process improvements
On-board IT services to new staff
Support local and remote based internal clients
Maintain documentation relating to requests for support, cause of issue, FAQs and research conducted to close tickets


ITIL certification
tertiary qualifications/IT discipline related field
Technical certifications/other industry recognised technical certifications
Previous experience in global IT service desk environment
Experience in global service desk environment
Experience in windows Server, windows XP, 7 and internet technologies
Active Directory experience
Microsoft Office suit experience
high level of verbal and written communication skills
Hybrid O365 experience
Self motivated, thriving in a team environment
Protect confidential information and intellectual property
Follow our policies and code of conduct
Plan an active role in your safety and those of others

Job Offer

Be exposed to new technologies
Have continuous improvement through identifying trends occurring and providing solutions to address these trends
Be part of a collaborative service desk team
Travel interstate and overseas

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Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world’s top employers. The Group operates in more than 30 countries worldwide. First established in London in 1976, we’ve been bringing job seekers and employers together for more than 30 years. We are listed on the London stock exchange and our turnover exceeds US$1 billion per year. We opened our first office in Australia in 1985 and currently have offices in all of the main business centres around the world including
  • Company Phone +61 2 8292 2000
  • City Sydney, New South Wales, Australia
  • State New South Wales

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