A highly customer focused role, the successful individual will be responsible in providing IT technical support, by remote and/or on site means, to the end user/customer community. This includes first and second level technical support of Desktop Services, Network and Routing Infrastructure.

Client Details

This is an investment holding company principally engaged in the commodity trading business and natural source investment business.

Description

Installation, configuration and maintenance of local and regional IT infrastructure
Identify, analyse, troubleshoot, and resolve IT issues, incidents and service requests within specified agreed SLA time frames
Mange customer expectations with regular and effective communication and updates
Through the use of Service Now, ensure correct operational and change management processes/procedures are adhered to at all times.
Provide customer induction and training

Profile

Technical certification/diploma in relevant IT disciplines
Experience with Microsoft and Apple technology
Certifications in MCP. CCNA, ITIL
Ability to analyse issues/data and provide solutions
Excellent communication skills
Strong process and technical knowledge
Ability to work alone without supervision

Share this job
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world’s top employers. The Group operates in more than 30 countries worldwide. First established in London in 1976, we’ve been bringing job seekers and employers together for more than 30 years. We are listed on the London stock exchange and our turnover exceeds US$1 billion per year. We opened our first office in Australia in 1985 and currently have offices in all of the main business centres around the world including
Information
  • Company Phone +61 2 8292 2000
  • City Sydney, New South Wales, Australia
  • State New South Wales
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