Manager – Sales Engineering Analysts

Job Description

Key Responsibilities
Maintain daily team operations. Help adopt and drive initiatives into the local team.
Ensure mentoring is carried out for junior resources and provide assistance with hiring of resources. Provide input to annual performance reviews of all team members
Hold regular meetings with senior management providing: updates on the team and performance; updates on any product changes; feedback on any issues and escalation within the team
Measure and manage customer satisfaction with regard to responsiveness and quoting accuracy
Utilizing in-depth knowledge of Sales Engineer Analyst functions, recommend and implement innovative approaches to driving efficiency and process improvement
Deliver all services to the field and Quality measurements. Ensure requests are responded to within SLAs and that the team is meeting a high level of accuracy
Develop robust forecasts and variance analysis for production planning and shift schedules, leave management, training, break management
Benefits

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  • Job Requirement
  • Ability to supervise and direct a team of professionals
    Strong technical aptitude.
    Understanding of products and their value added to the customer. Customer focused
    Problem solving skills.
    Possesses strong product/technology/industry knowledge.
    Project management skills.

    Typically 8+ years of relevant experience or equivalent combination of education and work experience.

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Customers are at the core of everything we do. We listen carefully to their needs and desires, and collaborate to find new ways to make technology work harder for them. In all we do, we’re focused on delivering solutions to enable smarter decisions and more effective outcomes so that our customers in Australia can overcome obstacles, bring their ideas to life and pursue their dreams. Above all, we are committed to the superior long-term value they need to grow and thrive.info@dell.com
Information
  • Company Phone +61 2 9930 3355
  • Address Line 1 Building 3, 14 Aquatic Drive, Frenchs Forest NSW
  • City FRENCHS FOREST
  • State New South Wales
  • Country Australia
  • Postcode 2086
  • Industry Computer support and services
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