Professional Services Analyst/Sr. Analyst

THE FUNCTION:

The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, high tech, and other industries. As a member of the team, you will partner with senior decision makers at admired brands on a mission critical taskhelping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry.

YOU:

  • Are excited to build Medallia’s culture in Sydney
  • Are a lightning-fast learner and great problem-solver
  • Aspire to make our world-class clients (Four Seasons, Sephora, Mercedes, etc.) as customer-centric as your local coffee joint
  • Get energized by working with a team to creatively build on each others expertise
  • Have thrived in a client-facing role for 1-3 years, whether it be through a full-time opportunity or internships
  • Love technical problem-solving and are passionate about learning and stretching yourself, from picking up JavaScript and XML to honing your client-facing skills
  • Can’t wait to become an expert on our industry-leading product and leverage this knowledge to maximize Medallia’s value for clients
  • Have fantastic attention to detail, and excellent analytical and communication skills (and maybe tu hablas español)

THE ROLE:

As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests and expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing live customer accounts.

RESPONSIBILITIES:

  • Product Implementation:
    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Medallia software knowledge to configure surveys and reports
  • Client Management:
    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Medallia system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data
  • Other Responsibilities:
    • Engage in new product launches and other cross-functional initiatives with Engineering and Marketing
    • Develop a thorough understanding of product features that are relevant to each client program
Share this job
MINDBODY emerged from a simple idea: small business owners deserve the time to do what they love. From its first iteration, MINDBODY software has turned that vision into the technology that links tens of thousands of health, wellness, and beauty professionals to the millions of clients they serve. Today, we’re the largest cloud-based software provider in the health, wellness and beauty industries—and like the speed of technology itself, we’re blazing ahead toward limitless possibilities.
Information
  • Company Phone 8695353654
  • City Surry Hills
  • State New South Wales
Career Services
Subscribe

Get Early Updates directly to your inbox!