Senior Customer Support Manager 2 applications

The Role

Are you a natural-born leader with a passion for innovative technology? Interested in a career where youll make a difference in the way thousands communicate? The Fuze Customer Support Team is rapidly evolving and adapting to take on new customers and support an industry-leading Unified Communications as a Service (UCaaS) product suite. Our Customer Support Managers enable their teams to exceed our customers expectations.

What Youll Do

Build an incredible team:

  • Identify top talent through recruitment while understanding current and future talent needs
  • Foster collaboration and a cross-functional environment
  • Love what you do and ensure each team member has the resources and support to do the same

Develop a team in their current roles and prepare them for future growth:

  • Coach and develop team members for optimal professional performance and personal growth
  • Communicate reinforcing and developmental feedback in an effective and timely manner
  • Establish goals and motivate to exceed those goals

Strive for customer satisfaction internally and externally:

  • Review cases to ensure expectations are exceeded
  • Constantly assess and align resources to the needs of the business and customer
  • Proactively communicate with internal and external customers
  • Demonstrate passion for customer satisfaction and ignite that passion in others

Implement process improvements:

  • Introduce methods you know will improve the way your team operates
  • Identify ways to increase efficiencies
  • Own the processes you put in place and take pride in helping develop company communication

Who You Are & What We Need

  • At least 5 years of customer service related experience
  • At least 2 years of people management experience
  • Experience managing multi-channel contact center operations
  • Demonstrated success in identifying, developing, and implementing service improvements, resulting in measurable customer satisfaction improvements
  • Ability to effectively operate in very dynamic and sometimes ambiguous situations
  • Ability to logically break down and prioritize complex (often technical) problems to enable resolution in an objective manner
  • Bachelors degree in business, computer science, or related field required

Assets

  • Previous experience managing in a fast-paced, high growth company
  • Previous experience in telecom a strong plus
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MINDBODY emerged from a simple idea: small business owners deserve the time to do what they love. From its first iteration, MINDBODY software has turned that vision into the technology that links tens of thousands of health, wellness, and beauty professionals to the millions of clients they serve. Today, we’re the largest cloud-based software provider in the health, wellness and beauty industries—and like the speed of technology itself, we’re blazing ahead toward limitless possibilities.
Information
  • Company Phone 8695353654
  • City Surry Hills
  • State New South Wales
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