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Telecommunications Industry Ombudsman

The TIO is a fast, free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way. We are able to handle complaints about telephone and internet services, including by collecting any documents or information relevant to the complaint. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
Information
  • Company Phone +61 1800 062 058
  • Address Line 1 Docklands VIC
  • City Docklands, Victoria, Australia
  • State Victoria
  • Country Australia
  • Postcode 3008
  • Industry Mediation service
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